Terms of Services

Refund & Return Policy

Thank you for shopping with Elegant Decoration Store. We want you to be satisfied with your purchase. If there is any issue with your order, please review the policy below.

Returns

• Returns are accepted only if the item arrives damaged, defective, or incorrect.

• Customers must contact us within 24 hours of delivery with clear photos of the product and packaging.

• The item must be unused and in its original packaging.

Non-Returnable Items

Due to the nature of our products, the following items are non-returnable:

• Customized or personalized products

• Wedding favor boxes made on order

• Used or damaged items after delivery

Refunds

• Once the issue is verified, we will either send a replacement product or issue a refund.

• Refunds are processed within 3–5 business days through the original payment method or bank transfer.

Privacy Policy

At Elegant Decoration Store, we value your privacy and are committed to protecting your personal information.

Information We Collect

When you place an order, we may collect:

• Name

• Phone number

• Shipping address

• Email address

How We Use Your Information

Your information is used only to:

• Process and deliver your order

• Contact you regarding your purchase

• Improve our services

We do not sell, trade, or share your personal information with third parties except for delivery purposes.

Terms & Conditions

Welcome to Elegant Decoration Store. By using our website or placing an order, you agree to the following terms:

• All product images are displayed as accurately as possible, but slight variations may occur due to lighting or handmade nature of products.

• Prices and product availability may change without prior notice.

• We reserve the right to cancel or refuse orders if there is an issue with payment, stock, or pricing errors.

• Customers must provide correct shipping information to avoid delivery issues.

Cash on Delivery (COD) Policy

To make shopping easier, Elegant Decoration Store offers Cash on Delivery (COD) across Pakistan.

COD Guidelines

• Please ensure someone is available to receive the parcel and make payment at delivery.

• Fake or rejected orders may result in future order restrictions.

• Our team may contact you to confirm your order before dispatch.